New Puppy, What Now

📩Support

Write to support@newpuppywhatnow.com and you'll get a real answer to your actual question, not an autoresponder pointing you at a help center.

Every message is read and answered before it goes back to you. We aim to reply within two working days. We're a small operation rather than a support desk, so it's often the evening rather than the morning.

If your download didn't arrive, check Promotions and Spam first, because a newer sender often lands there once. If it's genuinely not there, email us with the address you used at checkout and we'll resend it.

If a file won't open or looks broken, tell us which file and what happens when you open it, and we'll send a fresh copy.

For anything about a payment, a card, or a refund, Paddle is the merchant of record for every order and handles payment matters directly. You can reach Paddle at paddle.com/support, and you're welcome to write to us as well.

Our refund policy is here and we recommend reading it before purchase rather than after. Read the refund policy →

One thing we can't help with

We can't answer questions about your individual dog, and we won't pretend otherwise.

Nobody here is a veterinarian, a certified trainer, or a veterinary behaviorist. If your puppy has a health problem, or if you're dealing with aggression, reactivity, resource guarding, separation distress, or any dog with a bite history, please speak to your vet or a qualified force-free behavior professional. That's not us brushing you off. It's the honest limit of what a guide can do, and it's stated the same way inside the products.

If what you're dealing with has stopped being about the puppy and has become about your own health, please talk to your doctor. In the United States you can call or text 988 at any hour to reach the Suicide and Crisis Lifeline, or use the chat at 988lifeline.org.